Advance Your English

English Speaking Courses for Professionals, Businesses, Schools, Municipalities, and Students. Annual Programs, Workshops, Conferences & Custom Programs Available. For more information, let us know who you are and what you need, and a representative will follow up.

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Customer Service English

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Customer Service English
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Customer Service English

Enhance your customer support team’s ability to provide exceptional service in English. This course covers active listening, effective complaint resolution, and email communication, ensuring your team can manage customer interactions with professionalism and empathy.

What you will learn in this class?

01.

Week 1

Build a foundation of key customer service terms and phrases.

02.

Week 2

Enhance listening skills to better understand customer needs.

03.

Week 3

Learn strategies for managing customer complaints effectively.

04.

Week 4

Communicate technical information clearly and effectively to customers.

05.

Week 5

Master telephone etiquette for enhanced customer service.

06.

Week 6

Improve email writing for clear and professional customer interactions.

07.

Week 7

Adapt communication to cater to diverse cultural backgrounds.

08.

Week 8

Learn strategies for suggesting additional products or services.

09.

Week 9

Learn to manage customer interactions with professionalism.

10.

Week 10

Improve efficiency and prioritization in handling customer inquiries.

11.

Week 11

Learn how to gather, interpret, and respond to feedback effectively.

12.

Week 12

Apply all skills learned in simulated customer service interactions.

Yes, I need this!

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